Continuing “Our Greatest Assets” series, today we spotlight Hannah McGraw, AVP – Private Banking. Hannah is an original member of our Middle Tennessee team, and after reading her story, we feel you’ll understand why we’re so grateful to have her on our Triumph team.
Tell us about yourself. Are you native to Nashville? If not, how did you land in the Music City?
Originally from Flora, Mississippi, a small town outside of Jackson, I moved to Nashville in 2013 after graduating with dual degrees from Mississippi State University. Go Dawgs! You could say I chose Nashville on a whim, but really, it was love at first sight. I saw Nashville as a bigger city with a small-town feel. While the community of Nashville reminded me of home, my dreams were big and needed room to grow. I knew I would thrive in a corporate retail environment, and Nashville was an open door to everything I wanted for myself professionally.
How did you get into banking?
Kismet. Honestly, it kind of just fell into place. I had moved to Nashville to be on the management team at Nordstrom, and after a few years, I reached a place that required me to move away if I wanted to move up. As I was approaching this decision point, I started to talk with mentors and friends about the desire to explore other career paths. After all, Nashville was my crush-city, and I was not ready to leave. What I knew was this, I have always loved helping people, problem-solving, and customer service. What I didn’t know was that these were the building blocks for a private banker, and I was about to meet a team of people that did.
Prompted by a family friend, I interviewed with a private bank in Midtown Nashville. The folks I met had just finished reading Built to Last: Successful Habits of Visionary Companies by Jim Collins and were exceptionally intrigued by the story and values of Nordstrom. They understood the merits of my experience and offered me a job immediately. While the bank names are different now, I still work with many of the individuals from that original team.
What I have learned is that helping someone find a dress for their son’s wedding or helping someone with their banking needs aren’t all that different–listen to what they want, know the solutions you can offer, and steer them in the direction that is the best fit for them.
How do you normally start your workday?
First things first, coffee and Jesus! As I am brewing my morning coffee and letting my dog, Remi, outside, I check my email to see if there is anything that needs my immediate attention. Most of my clients are busy professionals. Their workdays aren’t your typical 8-5, so I want to make sure I am being responsive and available when they need me. I have my quiet time, then I take Remi for a walk where I will typically review my calendar for the day and make a mental to-do list.
What is your favorite part about working at Triumph?
My teammates, 100%! We all work well together and enjoy being around each other.
Each of us has a niche within the banking industry and enjoys collaborating on complex deals. By working together, we are able to provide something special to every Triumph client, a depth of knowledge that is simply unparalleled. I am proud to be a part of this successful team, learning from my teammates and bringing my own skills and experience to the table.
What makes Triumph stand out in the large population of banks?
I think the availability of our bankers is the main thing that differentiates Triumph from our competitors. All banks offer loans and deposits, but not all of them offer the experience clients are looking for, the very thing we strive to provide. We want to be available to our clients and help them succeed.
Have you held any other banking positions prior to the one you have now?
I started my banking career in a teller/account opening position, moving into consumer credit, to loan assisting, and now an Assistant Vice President in Private Client Banking. As an inquisitive individual, I like knowing all the things, understanding the “why”, and thinking through the most efficient processes to achieve a goal. Building my banking career by learning the foundation first has been key for me.
How would you summarize your department’s role to someone who doesn’t know much about it?
As an Assistant Vice President of Private Client Banking, I help clients with all of their banking needs whether that is a new checking account, a debit card issue, or helping a client with a mortgage to purchase their dream home. Just like a personal shopper would help you navigate Nordstrom, I help you navigate banking products and select the ones that fit perfectly.
Tell us about the process of becoming your client. What should they be prepared to bring and discuss during your first few visits?
Becoming one of my clients starts with a conversation where I ask their immediate banking needs and what their future needs may be. I want to hear what they expect from their banker and what their past experiences have been. All my clients have my cell phone number and are encouraged to reach out at their convenience or when a question arises. I aim to be there when my clients need me and to make their banking process as easy as possible.
How do you and your team make banking easiest for your clients?
As a naturally curious person, I am energized by problem-solving. When a client brings me an issue, an opportunity, or a challenging situation, my team and I are going to work together as if it were a puzzle. For example, if a client has a debit card issue at 8 pm, we are going to get it resolved that night and come away understanding what happened and how to avoid the same issue in the future. I don’t solve problems as if they were transactional, I want all my clients to know that getting it right the first time, and every time, matters to me. I welcome issues as opportunities to improve. As a team, we have been refining and improving our process for years, shifting with the needs of our clients and recalibrating with regulatory changes. We can navigate you around common obstacles and create roadmaps that put you on the most direct path to achieving your financial goals.
What is the key to making your team as successful as it is?
I believe collaboration is the key to success for our Middle Tennessee team. We all work very well together and know each other’s strengths. We are not competing for the same business and are always willing to jump in to help, look at a deal, and help come up with the best solution for our client. We all have the same goal in mind, do what is best for our clients and do what is best for the bank. When a team can work together, the clients win.
What is your go-to productivity trick?
To-do list! I am an Enneagram 3 and a to-do list keeps me organized and focused throughout the day.
You are very involved with Monroe Harding. Tell us about this organization and how you’ve integrated their mission into the culture at Triumph.
Monroe Harding is so close to my heart, and I love being able to support them. Their mission is to change young people’s lives, whether that be through foster care, supportive housing, Youth Connections, or their Opportunity Now Re-Engagement Hub. I started as an intern on their board and transitioned into a Board Member in 2019. At Monroe Harding, the staff helps youth where they are, assessing what they need, where they want to be, and what their future goals and dreams are. At Triumph, we do a lot of the same things for our clients. I think that helping people where they are is important as well as giving them resources to get to where they want to be.
Aside from your passion for providing security for foster kids in Nashville, what do you enjoy doing outside of the office?
You could say I am obsessed with my one-year-old Golden Retriever puppy, Remi! I know I am biased, but she is the cutest! When I am out of the office, I am typically with Remi, exploring new things in Nashville, walking at Radnor Lake, reading, or traveling to see friends and family. I am looking forward to jumping on an airplane and going somewhere warm and fun very soon! I am involved with my church and lead a small group for high school girls. I also love calligraphy! I have a side business, HCM Lettering, where I create calligraphy for brides, events, etc, and also teach modern calligraphy classes. Calligraphy is my creative outlet!
To learn more about Hannah’s specialty, Private Banking, here: https://triumphbank.com/personal-banking/medical-professional-banking/
Admire Hannah’s calligraphy skills on her Instagram, @hcmlettering